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Sugar CRM community edition is free. It is a basic version for companies just starting out in the process of implementing a CRM in their organization. As the company grows it will need toimplement extra functionality which will make it necessary to move to the professional version Unlike the Sugar CRM ,VTiger CRM is an alternative project that is purely free software which provides all the functionality that is included inprofessional edition of Sugar CRM.


The features available in the free version:

- Adjustable Home Page and configurable blocks that adjust your dashboard

- Management of the various campaigns

- Management of e-mail marketing shipping (shipping, postal newsletters, targeted communications to contact our campaigns)

- Calendar Management, agenda, calendar sharing with other users, management history

- Potential user and contact management, automatical conversion from potential user to contact .

- Reporting and dashboards as commercial control objectives

- Account Management, customers, data record company

- Management of open business opportunities with different potential customers, commercial tracking

- Internal management within the CRM with email using webmail

- Basic Project Management and Task

- Management and allocation of problems to your team

- Management of documents associated with contacts

- Control access to information through system Roles and User Profiles



The professional version has all the functionality of the community version plus another extra functionality that makes it more complete for the needs of those companies that have a more advanced requirements in their CRM software platform. Likewise with the professional version within the service package has a direct support to the SugarCRM development company.



These are advanced extra features available in the professional version:

- Pluging integration with Microsoft Outlook

- Functionality to the sales forecast (forecast)

- Reports of progress report

- Dashboards with more configuration possibilities

- Increased functionality for managing online marketing, campaign management, e-mailing

- Budget Management

- Billing Management

- Product Management

- Access control and monitoring system access

- Contract management and client and project documentation

- Integration with apps from smartphones

- Managing the process flow automation